Position Details
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| Position: |
Distress Line Listener |
| Organization: |
Support Network
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| Mission Statement: |
The Support Network strengthens and supports individuals and families seeking resources, experiencing distress, or looking to contribute to the well-being of the community. |
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Description: |
Volunteer Distress Line listeners are the first, and often only, contact a caller has when seeking help, information, understanding and a listening ear. Listeners do not judge, chat with, give advice, preach to, or label callers to the Distress Line. The crisis line operates 24 hours a day, 7 days a week. | |
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Volunteers Required: |
50
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Skills and Experience: |
The qualities which make good telephone volunteers are maturity, warmth, stability, objectivity, caring and common sense. Volunteers must be able to empathize with callers in distress in a non-judgmental and empowering manner and have proficiency in English. Specific training is provided. |
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Other Language Required: |
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Requirements: |
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Reimbursements: |
Coffee / Tea |
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Training Provided: |
54 hours of intensive basic training in communication skills, knowledge of community resources, suicide awareness and prevention, crisis intervention, bereavement and special calls.
Monthly in-services cover a number of relevant topics and self-care initiatives.
Opportunities for additional training to take on expanded roles.
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Benefits to Volunteer: |
Becoming a Distress Line Listener gets you:
· An Enhanced Resume
· Active Listening and Crisis Management Skills
· Accredited Suicide Intervention Training
· Hands on direct client contact
· Great Reference letter
Being a Distress Line Listener is:
· Team focused and supportive
· Fun and Interactive
· Skills building
· Meaningful
· Making a direct impact on those who reach out for help
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Contact: |
SookYin Burwash
780-732-6648
volunteers@thesupportnetwork.com |
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| Time: |
Morning; Afternoon; Evening; Flexible |
| When: |
Weekdays; Weekend; Flexible |
| Duration: |
long term (6 months+) |
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| Location: |
Central downtown location
Edmonton |
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